DENTSPLY Friadent News

Individual customer service also available for Guided Surgery

03-16-2010 | Greater safety and comfort with computer-guided implant planning

Service and advice are central for DENTSPLY Friadent. Practitioners and laboratories working in the field of computer-guided implantology with ExpertEase also benefit from comprehensive service, in which personal consultation with customers by an experienced team of experts stands at the center. This is based on four pillars: personal consultation with every customer, software training courses (including on site), comprehensive online service and fast conversion service. The ExpertEase system offers the experienced dentist (Expert) accurate diagnostics, optimum anatomical-prosthetic implant planning, and guided implant placement with the sleeve-on-drill instruments – implants can be accurately and easily (Ease of use) placed with the system.

Customized consultation for every user
For DENTSPLY Friadent "Guided Surgery“ and targeted customer support are very important. A team of technical consultants is available specially for the ExpertEase product with a focus on personal support (including on site). The expert team supports the customer as an expert consultant from the initial consultation, when the surgical guide is used for the first time and during regular use. DENTSPLY Friadent has set up an ExpertEase hotline to provide information and answer questions.

3D diagnostics and visualization of the patient
All digital DICOM imaging data resulting from a CT or DVT device must be imported into the program first. ExpertEase Pro+ users can do this themselves and then optimize the three-dimensional view of the patient's head. The optimization process is referred to as segmentation and includes the spatial separation and display of different volumes in different colors. The jaws, scanning guides, any remaining teeth and their roots are clearly separated from one another by color and can be displayed separately. Any metal in the mouth (except titanium) generates interference from image artifacts, which are deleted during segmentation. The anatomical conditions are clearly visible to the practitioner after segmentation and the patient can view them during the consultation. The conversion and segmentation process is a product of DENTSPLY Friadent and is conducted competently and fast by specialists.

Ease of use with comprehensive online service
Users can find detailed and practical instructions for working with the ExpertEase system on the DENTSPLY Friadent web site. For example, the practitioner can download instructions for the manufacture of scanning prostheses. Backward planning for complex indications is possible only with these radio-opaque guides. Basic instruction manuals for radiologists that can be used to improve the quality of images of the patient are also available. Optimum imaging is the foundation of every implant therapy and provides the maximum possible level of safety. The ExpertEase web site, http://expertease.dentsply-friadent.com, offers brochures, case reports, product descriptions and software installation instructions for users to download.